frequently asked questions

What shipping service does stones, glass, + bones use?

USPS priority mail and Fedex.

What if I want to expedite my shipping?

At the moment we don’t offer expedited shipping on our website. However, if you’d like to expedite your order you can send us an email and we can try to make it happen!

Do you ship internationally?

All international orders are shipped via USPS International and Fedex International. Tracking numbers are provided by email at the time of shipment. The customer assumes responsibility for any additional charges on rejected packages. stones, glass, + bones is not responsible for customs fees incurred from importing goods.

Does stones, glass, + bones have a return or refund policy?

If you are in any way unsatisfied with your order please contact us and we will make it right.

We know it is sometimes difficult to purchase jewelry on the web. So we offer a two-week unconditional return guarantee. If you aren't satisfied with your purchase, return it within 14 days for a full refund.

Click here for complete details on our return policy.

Does stones, glass, + bones offer repair services?

For repairs due to defect or normal wear and tear, please see the stones, glass, + bones LIFETIME GUARANTEE in our Policy Section. For any other repairs, please contact us for information and pricing.

Can I modify my order after placing it?

Contact us immediately with your order number and details.

After your order has been shipped, we cannot modify the contents of the order.

If you intend to purchase additional items, your best option is to place a new order.

If you intend to change the shipping location on your order, this is extremely difficult after it has left our hands.

Does stones, glass, + bones create custom orders or jewelry?

We would be happy to work with you on designing a custom piece.  Contact us for more information.

Is stones, glass, + bones offering wholesale opportunities?

If you are interested in becoming a stones, glass, + bones dealer, contact us for more information.